Seal Report Support and Services

Seal Report is free and open source for everyone under the MIT License, including for commercial use in production.
To ensure the maintenance, quality and sustainability of the product, Ariacom, the company behind Seal Report, offers professional Support Subscriptions and Services.

Community Support
Free support is available for everyone through the GitHub Discussions.

Professional Support
If you run Seal Report in a business or production environment, a Support Subscription gives you direct access to the product team by email, with assistance for installation, configuration, upgrades and report design.

Consulting and Custom Development
For AI Agents enablement, trainings, workshops, installations and upgrades, health checks, custom features, or rebranded builds of Seal Report, please check Consulting and Services.

Support Subscriptions

A Support Subscription is valid for one year and covers the Seal Report versions in use during the subscription period.
Subscribing to professional support is also the simplest way to sponsor the product and to keep it free and actively maintained.

Standard Support

390 € / year
  • Covers one production environment (one server or machine).
  • 1 named contact in your organization.
  • Direct support by email, response typically within 5 business days.
  • Assistance for installation, configuration and upgrades.
  • Guidance on report design, data sources, security and scheduling.

Enterprise Support

690 € / year
  • Covers all installations within your organization (including cloud instances).
  • Up to 5 named contacts in your organization.
  • Priority support by email: your requests are handled first, response typically within 2 business days.
  • Priority handling of bug fixes in the next product release.
  • Assistance for installation, configuration and upgrades.
  • Review of your reports and architecture.
  • Suitable for ISVs embedding Seal Report in their own applications.

How to subscribe:
Use the Subscribe with PayPal buttons to start a PayPal yearly subscription (renewed automatically, you can cancel it at any time from your PayPal account).

Get a 10% discount with a direct payment by wire transfer:
Instead of utilizing PayPal, complete the Invoice Request form, and upon submission, you will receive an invoice containing our bank account details for the transfer (no VAT is applied if you are not in Switzerland).
The subscription starts when the payment is received.

Consulting and Services

Consulting, Trainings and Workshops

If you need professional consulting, trainings or workshops for Seal Report (report design, data sources, deployment, performance), please contact Ariacom for a quote.

AI Agents Enablement, Installation & Upgrade, Health Check

The product team also offers fixed-scope services: AI Agents enablement on your own data sources, installation or upgrade to the latest version (including the conversion of your customized views and templates), and a one-day Health Check of your deployment with a written report.
See the Seal Report Services for details.

Custom Development: Sponsor a new feature

If you need a new feature that could be used by the community and be part of the future product releases, please contact us at Ariacom or using GitHub.
Check out the last requested product features at GitHub Discussions.

Rebranded and OEM builds

If you want to distribute Seal Report under your own brand (custom product name, logos and licensing of your application), Ariacom can provide dedicated builds and integration services.

MIT License

Seal Report is licensed under the MIT License:

Copyright (c) Ariacom SARL

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Frequently Asked Questions (FAQ)

Question:
Do I need to purchase a license to use Seal Report ?
Answer:
No. Since version 10.0, Seal Report is free and open source under the MIT License for everyone, including commercial use in production, whatever the size or revenue of your company.

Question:
What happened to the previous Commercial Licenses (Standard, Enterprise, Redistributable) ?
Answer:
The dual-licensing model was replaced by the MIT License with Seal Report 10.0. Commercial licenses purchased before are perpetual and remain valid for the versions they cover.
Professional support is now provided through the Support Subscriptions.

Question:
Can I embed or redistribute Seal Report in my own application ?
Answer:
Yes. The MIT License allows you to use, modify and redistribute the product, as long as the copyright notice is kept.
If you distribute Seal Report to your customers, an Enterprise Support subscription is recommended, and rebranded builds are available as a service.

Question:
I have subscribed to a support plan. What is the next step ?
Answer:
Once the payment is received (PayPal subscription or invoice paid by wire transfer), you will get a confirmation by email with the support contact instructions. The subscription is then valid for one year.

Question:
Which Seal Report versions are covered by a Support Subscription ?
Answer:
All versions you are running during the subscription period, including new versions released while the subscription is active.

Question:
Does the subscription renew automatically ?
Answer:
If you subscribed with PayPal, the subscription is renewed automatically every year. You can cancel it at any time from your PayPal account.
If you paid an invoice by wire transfer, there is no automatic renewal: you will be contacted before the end of the subscription period and free to renew it or not.

References

Thanks to all the companies who have sponsored and supported Seal Report.

  • Australia: Nintendo
  • Belgium: ENGIE
  • Brazil: CREDZ Administradora de Cartões SA
  • Bulgaria: EOS Matrix EOOD
  • Canada: Datasoft, Solacom
  • China: GMK, Shanghai Alleasy Application Software
  • Dubai: Nano Health Suite
  • Ethiopia: Bank of Abyssinia
  • Germany: PITSol Pietzner IT Solution GmbH
  • India: Lera Technologies Inc, Incitesol, Celusion Technologies, Medicat LLC, Odak Solutions, IBIS Systems & Solutions, Glenmark Pharmaceuticals
  • Indonesia: Kreatif Global Primasolusindo
  • Ireland: Irish Breeze, Pinergy
  • Italy: Tesia snc, CRM3
  • Lebanon: Ministry of Education and Higher Education
  • Malaysia: Dynamic Worklabs Sdn Bhd
  • Mexico: Tiba IT Services
  • Netherlands: De Haan Advocaten & Notarissen
  • Nigeria: Credit Direct Limited
  • Norway: MobiCom AS
  • Portugal: Banco Invest, DUO Capital, BMS INFORMÁTICA, BICREDIT
  • Spain: BICNET Sistemas de Información S.L.
  • Sweden: SKF Distributor College
  • Switzerland: Heritage Bank, XOR AG, Office de la circulation et de la navigation du canton de Fribourg, Demetix
  • Taiwan: Telexpress Corp, Yotta Information Technology, Sunrise Plastics Industry
  • Thailand: K&O, Securities and Exchange Commission
  • United Kingdom: SB Electronic Systems, Queen's University Belfast
  • United States: Aptean Inc., Bay Technical, Halliburton, Equivant, Nelipak Corporation, Dallas Area Habitat for Humanity, Methodist Sports Medicine, Lynx Technologies